Refunds
We hope to get your order right every time, but we’re here to help if there are any issues.
If you have a faulty or incorrect item, please contact us at drink@sthelena.coffee with details so we can help.
Please note that unless there is an error, coffee products can only be returned if they are unopened and all packaging is intact.
Once we have authorised your return, we’ll send instructions on where to send your return. You can return by post or in person at the Pink Lane Cafe.
Refunds are issued when the products are received back at our address, so please allow up to 14 days for your refund to be processed back to your original payment method. You can also exchange your item or receive credit for our online store.
Cancelling your order
As per Distance Selling Regulations, online orders can be cancelled within 14 days of placing your order. This only applies where the order is cancelled before dispatch or returned in full.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at drink@sthelena.coffee
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at drink@sthelena.coffee and send your item to:
St Helena Cofffee
11 Perry Close
Godalming
Surrey
GU7 1UX
Shipping returns
To return your product, you should mail your product to:
St Helena Cofffee
11 Perry Close
Godalming
Surrey
GU7 1UX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at drink@sthelena.coffee for questions related to refunds and returns.